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Did You Hear Something? The Leader’s Legacy…
Just as companies continue to reinvent themselves, leaders will always continue to face defining moments. As those moments present themselves, some leaders will prove themselves risk adverse,...
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Customer Service In Context: Do Unto Others…
We all know, without a shadow of a doubt, that without customers there simply is no business – you will cease to exist (from an organizational perspective, of course!). The customer is King, but...
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Customer Service In Context: A Global Battlefield
The customer experience today is a battlefield in the global marketplace, as well as one of the only truly sustainable sources of competitive advantage. Today’s customers share their opinions around...
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A Series Of Unfortunate Events
Well, I have to say… it’s been a rough week. Mistakes happen. I am a firm believer that one key to strong leadership is the willingness to be accountable and take responsibility for those mistakes....
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The Holy Grail Of Authentic Leadership
Self-esteem just may be the Holy Grail when it comes to leadership development. It is perhaps the only human characteristic that determines how we see ourselves from the inside while directly...
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Self-Esteem and Leadership: The Holy Grail Part 2
Last week I discussed how self-esteem affects you as a leader, but what about how your self-esteem provides the mechanism for you to help others? Self-esteem is essential to your ability engage and...
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Quality Is Not An Accident!
Today, quality in products and services is a given. Customers are increasingly aware of their choices, and as a result quality has become assumed if an organization seeks to survive. Quality...
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Integrated Intelligence: Success In The Supply Chain
As we look forward, it is helpful to also look back and gain perspective. Today’s supply chain is even more global than two years ago… It is more aligned and proactive than it was five years ago. We...
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Cultural Integration For Global Collaboration
While nearly everyone in today’s global workplace recognizes the need (and appreciates the value) of collaborative work, it is not easy – especially when cultural differences, time zone challenges,...
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Collaboration Is Not An Option – It Is An Imperative
As a leader in a global environment, it is essential for you to set the example and create communities where people unite around a common purpose and values. Working collaboratively to accomplish a...
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Google… On Steroids
When my daughter, Savannah, was in elementary school she was quite the know it all and acquired the nickname “Google” because she would start nearly every sentence with, “Did you know…” followed by...
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Is Your Company Over-Managed & Under-Led?
GLABB - something not only at the very foundation of my company, but of who I am as an individual. Having spent over 25 years in global business, I feel somewhat qualified to speak from my experience...
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Working Across Boundaries: Think Da Vinci
GLABB – a term that defines who I am professionally to a large extent. If you have followed my posts on this topic so far, you know where I stand on the term Global… as well as Leadership. Today,...
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The Amazing Race: Leadership Lessons From Istanbul
As those of you who read my posts frequently know, I travel internationally a lot and I truly love experiencing other cultures and different ways of life! This past spring I had the opportunity to...
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The Amazing Race: Leadership Lessons From Zimbabwe
Of all the amazing experiences I have been so fortunate to have, across many different boundaries and borders, one of my very favorites is the unique opportunity I had to walk with lions in Zimbabwe....
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Keys To Success: Embrace Complexity
Globalization and rapidly changing technology continue to sweep the world. All organizations work across boundaries and borders of one type or another and face significant challenges as they seek to...
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Keys To Success: Context and Corporate Culture, Part One
Building and maintaining a strong, resilient organizational culture is one of the few phenomena that is truly all inclusive. Creating a successful company ethos depends on the positive collision of...
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Keys To Success: Context and Corporate Culture, Part Two
Creating a great company culture can feel like chasing the White Rabbit down the rabbit hole… everywhere you turn are examples of what happens when a company culture goes south. This is most often...
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Keys To Success: Rapid Results
Becoming a great leader is more than just a title – it is hard work. It requires unprecedented levels of innovation and a commitment to the organization and its constituents, as well as the ability to...
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School of Hard Knocks
We go to business school to learn all the right skills, but are we actually taught the right skills? Are young people coming to us from University adequately equipped to work in our world? Of course we...
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